Refund & Cancellation Policy

This Refund and Cancellation Policy applies to purchases made from INSTATV TECHNOLOGIES LIMITED LIABILITY COMPANY, trading as InstaTV Technologies, through instatv.io and related Services. InstaTV is a pay-as-you-go digital AI media service. Users may either top up account credits in USD or pay directly for a specific challenge generation.

Because AI generations are digital services that may start immediately after purchase or credit use, refunds are limited as described below, unless mandatory law gives you additional rights.

Account credits are prepaid digital service credits used only for eligible InstaTV generations and workflows. Credits have no cash value, are not bank deposits, and cannot be withdrawn, transferred, resold, or redeemed for cash except where required by law.

• Unused credits may be eligible for refund if you contact us within 14 days after purchase and the credits have not been used, partially used, transferred, restricted, or connected to a policy violation.
• Used credits are non-refundable once a generation, render, tool operation, or workflow has started, except where a confirmed technical failure prevents delivery and no usable output or retry is provided.
• Credits expire 12 months from purchase unless applicable law requires a longer period or prohibits expiry.

Some challenges may be purchased directly for a fixed generation price without adding money to your account balance. These direct payments are charged for that specific challenge-generation request.

• Once the challenge generation starts or completes, the payment is generally non-refundable.
• If a technical failure prevents the generation from starting or completing, we may provide a retry, credit, or refund at our discretion and as required by law.
• Incorrect user inputs, prompt mistakes, changes of mind, or dissatisfaction with AI output quality are not refundable after the generation begins, unless required by law.

We may approve a refund, credit, or retry in the following cases:

• Duplicate charge: the same transaction was charged more than once due to a payment error.
• Unauthorized charge: you report a charge you did not authorize, subject to verification and payment-provider procedures.
• Technical failure: our systems failed to start or complete a paid generation and no reasonable retry or usable result was provided.
• Billing error: an incorrect amount was charged due to an InstaTV or payment-system error.
• Legal requirement: applicable consumer, payment, or digital-service law requires a refund.

Unless required by law, refunds are not available for:

• Credits that have been used for generation, rendering, workflow execution, or challenge generation.
• Completed digital generations, including video, image, hybrid, or challenge outputs.
• AI output quality, style, accuracy, similarity, or subjective dissatisfaction.
• User prompt errors, wrong files, incorrect settings, failed creative direction, or changed requirements.
• Account suspension or termination caused by violation of our Terms of Service, content rules, sanctions restrictions, fraud, payment abuse, or illegal activity.
• Expired credits, except where applicable law requires otherwise.

To request a refund, contact hello@instatv.io within 14 days of the transaction or as soon as reasonably possible for unauthorized or duplicate charges.

Please include:

• Your account email address.
• Transaction date and amount.
• Payment reference, invoice, or receipt ID if available.
• A brief explanation of the issue.
• Screenshots or error messages if the request relates to a technical failure.

We may ask for additional information to verify the request, prevent fraud, comply with payment-provider rules, and meet legal obligations.

Approved refunds are usually sent back to the original payment method. Processing times depend on the payment provider, issuing bank, card network, and country. Even after we approve a refund, it may take several business days for the funds to appear in your account.

We do not control delays caused by banks, card networks, payment processors, or compliance reviews.

If you believe a charge is incorrect, contact us first at hello@instatv.io so we can investigate. If you initiate a chargeback or payment dispute, we may suspend related credits, generation access, or your account while the dispute is reviewed.

Fraudulent chargebacks, payment abuse, or unauthorized use of payment methods may result in account termination and reporting to payment partners or authorities where appropriate.

InstaTV is currently pay-as-you-go and does not require a recurring subscription unless a separate subscription plan is offered in the future. You may stop using the Services at any time. You may request account deletion by contacting hello@instatv.io. Deleting your account does not automatically create a refund right for used credits or completed generations.

Refund support: hello@instatv.io. Registered address: Rostovyan Street 16/1, Erebuni, Yerevan 0008, Republic of Armenia. Phone: +374 55 103 523.